How to Turn Unhappy Employees into Raving Fans

Turn Unhappy Employees into Fans | Future Force

It’s true that your people are your biggest asset. If that’s the case, even a few unhappy ones can turn your culture from healthy to toxic quickly. This can lead to disengagement, high turnover, and underperforming teams overall.

It’s why investing in employee satisfaction is so important. When you do, you’ll ensure those who are working hard for you feel happy and valued. They’ll be more productive and loyal, as a result.

One way to improve your employee experience with your company is through mapping. When you create an employee experience journey map, you can identify the different groups of people in your organization, what drives them, and how to keep them satisfied.

Making Unhappy Employees Fall in Love With Work Again

Identify employee groups.

Your customer service employees, for instance, are often worlds apart from your IT people. These different groups will be coming to you from diverse backgrounds with a wide range of career tracks. It’s why segmenting them out can be helpful. You can think of each employee group as a segment and identify their drivers and desires. This will help you to become a better employer to each one.

Map out their experience with your company.

Once you’ve identified the different segments in your company, map out their journey with you. It should begin with their job application to where they are now, even for those who have since left the company. Some other milestones an employee might experience include advancement, performance evaluations, and course corrections.

This will help you to get a better picture of the experience each employee segment is having with your company, at different points of their career there. You can also pinpoint how you want them to feel, how they actually do feel, and how to bridge the gap between the two.

Talk directly to your people, one-on-one and in groups.

Turning your employees, especially unhappy ones, into raving fans requires more than doing work behind the scenes. It means walking the floor and talking to your people, privately and in groups. Find out what areas they like about their jobs and where they’re having any issues. Aim to listen more and ask questions, so you can learn directly from your people where you have room to improve in terms of leadership.

Fix problem areas.

If you hear about the same problem from multiple employees, you know it’s likely an issue that needs to get fixed. Create a list of issues and prioritize them. Begin by focusing on those areas that will have the biggest impact on your team first, then move on to the other problems or concerns that matter to your employees.

Is hiring one of your problem areas?

If your staff is feeling overworked and burned out – and you need help hiring – Future Force is here for you. As one of the leading staffing agencies in Orlando, FL, we know where to find talented candidates for a range of positions. We can even help with onboarding and training, so they get up and running faster. Contact us today to learn more!

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